Brights’ Gallery has a 10-day return policy, providing 10 calendar days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that it was received—undamaged and in its original packaging. A receipt or proof of purchase is required.
Original crating, shipping, and insurance charges are non-refundable. If approved, the return shipment will be charged to the client or deducted from the refund. Only return freight charges will apply.
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package.
Please contact us with any return questions at email@example.com.
Damages and issues:
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate and correct the issue. If the package is visibly damaged or damage to the contents is obvious, please do not accept the item. Send it back with the original delivery person.
Exceptions / non-returnable items:
Certain types of items cannot be returned, such as custom artwork (special orders or personalized items). Please get in touch at firstname.lastname@example.org if you have questions or concerns about your artwork. We do not accept returns on gift cards.
To exchange your item, please request a return. Once your return is approved, please make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and subsequently, inform you if the refund was approved or denied. If approved, you will be automatically refunded through your original payment method. Original crating, shipping, and insurance charges are not refundable. If your return is approved, the return shipment will be charged to the client or deducted from the refund. Only return freight charges will apply.